Privacy Policy
A-Click Hospitality respects and is committed to protecting your personal information. This policy explains how we collect, use and safeguard it.
Last updated: July 2026
This is an English translation provided for convenience. The Vietnamese version is the binding text; if the two differ, the Vietnamese version prevails.
1. Introduction
This privacy policy describes how A-Click Hospitality (“we”) collects, uses, stores and protects customers’ personal information when using our services — including consulting, OTA optimisation, website design, marketing, SEO and digital solutions for the hospitality industry. By using our services you agree to the terms of this policy.
2. Information we collect
- Personal information: full name, email, phone number, business name and address when you contact us or sign up for a service.
- Project & transaction information: service requests, correspondence, payment details and cooperation history.
- Technical data: IP address, browser type, operating system, access times and on-site behaviour (via tools such as Google Analytics and Hotjar).
- Content you provide: images, documents and hotel/restaurant data used to deliver the service.
3. How we use the information
- To provide, operate and improve the quality of our services.
- To process payments and manage contracts and accounts.
- To contact you, correspond and update you on project progress.
- To send service notices, documents and content you subscribed to.
- To analyse and measure in order to improve the user experience.
- To meet applicable legal and regulatory obligations.
4. Information security
We apply appropriate technical and organisational measures to protect your information: encryption, access control, regular backups and restricting access to authorised personnel only. You are also responsible for keeping your login details and account secure.
5. Sharing information
We do not sell or rent your personal information. It is shared only where: you have given consent; we must comply with a legal requirement; or with trusted partners and service providers (for example analytics or payment platforms) in order to deliver the service, subject to confidentiality commitments.
6. Your rights
- Access and view the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of marketing emails at any time.
- Withdraw consent for data processing.
7. Data retention
Information is retained for as long as necessary to provide the service and to meet legal obligations. After a project is completed, some information may be kept to support warranty and ongoing support.
8. Contact
If you have any questions about this privacy policy, please contact:
- Công Ty TNHH Du Lịch Cú Nháy Chuột — Tax ID: 4001214428
- Email: Hung@aclick.com.vn
- Phone / Zalo: 0905 543 589
- Address: Bến Trễ 1, Phường Hội An Tây, thành phố Đà Nẵng